Prizm Return & Refund Policy
At Prizm, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 48 hours of receiving your order. To be eligible:
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The item must be unused and in its original condition.
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The product must be in its original packaging.
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Proof of purchase or an order number must be provided.
Note: Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
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You may be required to provide photos or videos for verification.
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After approval, we will arrange a replacement or issue a full refund.
Non-Returnable Items
Certain items cannot be returned, including:
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Used products.
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Products without original packaging.
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Clearance or sale items.
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Personal care items (if opened).
Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
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Approval: Your refund will be processed within 5 to 7 business days.
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Method: Refunds are issued via bank transfer or another agreed-upon payment method.
Exchange Policy
We only replace items if they are defective or damaged. Exchanges are subject to product availability.
Return Shipping
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Damaged/Incorrect Items: Return shipping costs will be covered by Prizm.
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Other Approved Returns: The customer may be responsible for return shipping charges.
Contact Information
For return or refund requests, please contact our support team:
Email: Faizymughal101@hotmail.com